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Excellent customer service.

Unparalleled customer service. Alan has gone above and beyond more than once while helping me out. Great rates too. Regards, Alexander

Helpful and informative office staff made sign-up easy and able to understand the options. Location was a significant factor for us and also the move-in special of 1/2 off for the first 3 months.

This was our first storage unit rental. They have secure storage, gated entry, clean, and affordable. The counter worker was knowledgeable and guided us to a size we needed to tide us over until our home is built. We feel our belongings are secure and safe at Rancho.

Sir Allen is very accommodating, friendly and helpful.

Quick, easy and priced well for a 10x26 unit.

I’m a repeat user. Before and this time great. Well received and very professional. Moving to CristaShores close by which is great. Amazed at the upgrades since last time. Amazing to say the least overall. Tnx.

Quick fast sign up in and out clean and reasonable I got the November deal so I'm happy with that

I have rented from Rancho (formerly Lincoln) on 3-4 separate occasions, going back 15+ years. Always professional, always clean and well maintained. Great service and fair prices. Highly recommend.

Outstanding

Just like everything else, it's just getting pricey. But they are very friendly and helpful and will get you what you need.

Es caro pero esta bien me gusto

Rented a unit for 2 years. Wonderful management, clean facilities, and the owner is incredible! It’s rare to find a business that runs for the customer like this one. I wish more businesses ran like this!

Excellent customer service setting up a storage unit for my belongings.

I'll start with the positives. The unit is awesome and has very high ceilings that allow me to store my 12' paddle board vertically. Staff are always kind and helpful and I've always been able to access the unit when needed. The only, but huge, negative is the price increases. We've had the unit for almost 30 years. The cost has significantly increased-and often. We are considering researching other options.

Great customer service!

Excellent customer service and so nice to have a person on site.

Clean location, very friendly, and excellent customer service

Quick, Easy, Affordable.

Quick, easy and simple.

This is where I store my stuff. Friendly staff, clean units, secure. They do pest control. Highly recommend.

We were able to get a very acceptable spot to store our RV at a reasonable price. Working with Andrew at the office was great. We had rented storage units from Rancho almost two years ago when moving to Kennewick and were very pleased with the units and employees.

Use an app to open your storage, no more keys. Very clean place.

I just moved out of this place because I'm moving into a house and don't need a storage unit anymore but if I ever do need one again I will use Rancho Storage Center. The staff was always super nice, helpful, and whenever I needed to arrange a time to use the moving truck, it was super easy and available at a cheaper price than a uhaul. Before leaving, my storage unit garage door fell off the track and did some damage which led me to think that I may be charged some kind of fee if they thought I broke it. Nope. There was no fee, they just gave notice, scheduled a time to fix it, and communicated how the best way to go about it while storage still occupies the space. Overall this is a great place and deserves five stars from the moment I called asking questions about the place to leaving.

So far everything is great. Very nice people on the phone and in the office.

I have rented from Ranch Storage for some time. Very good service, response to questions and good customer service. I recommend any of their storage facilities.

Facilities were clean and secure. The staff, Lori and Allen, set the bar for customer service and made our move so much easier. Thank you both!! I would...

They have always been super accommodating and while the prices have gone up (naturally) the units are worth it.

Easy access, my stored materials have been dry and secure. Can't ask for much more.

Very nice storage unit

This storage center is great. The woman who runs it is friendly and polite. The units are nice and clean and I haven't seen a single bug or rat yet and I've had my storage unit there for almost a year now. The prices here are not just comparable but outright cheaper than a lot of storage centers here in Kennewick. So if you find yourself having to move or just need a little extra space at home then give this place shot, you won't be sorry if you do!

I've used this storage place before and really like the security, cleanliness of units and GREAT service. When I was having trouble with the storage door, manager saw on camera and came out to help me. This storage place is also close to where I live making it convenient to get to. Highly recommend this place.

We just rented a unit and the staff were friendly and very helpful. The process was smooth and quick and we were pleasantly surprised as we have never had to rent a unit before and didn’t know the process. Thank you for your time and courtesies.

My whole experience at Rancho was above and beyond. The property manager was extremely knowledgeable, polite, and helpful. I highly recommend using Rancho for all your storing and buying needs. The in-town U-haul was an bonus and a life saver. 11/10.

Secure, well lit, fair pricing.

Very nice clean quiet place fairly reasonable rates they just didn't have what I needed but I would recommend it it's a nice place

The staff is amazing!

My Place- Storage If Reference Since Active Military Days

Great place: Clean, secure, and friendly/helpful staff. I was a previous customer before moving to a new house in a different city, but when I found myself in need of a heated 10X20 storage space, Rancho was the only place I considered even with several storage facilities much closer to my home. Laurie manages a great location!

The manager was very helpful, had a smile on her face, explained everything in the contract to me and made sure my code for the gate worked! Definitely would recommend.

Excellent customer service very personal staff and professional. Nice convenient location with ease of access. Well worth the price for what you’re getting.

Super pleasant lady runs the office. I love that you can sign up and pay for your rental online. Moved here and was able to get a secure place quick and very easily. Great security and cleanliness too.

Very friendly and professional

The process of getting a storage unit for all my Girl Scout was so easy. Manager is super sweet and I love how clean and tidy the place it. I am looking forward to having an empty garage soon! Haha

These guys are awesome. Very secure, well maintained.

Was a pleasure speaking w/ Rancho Storage onsite mgr and even got a suggestion for solving a non storage related problem. Now THAT's customer service above & beyond excellent

The customer service was first class. Manager on site was very easy to work with and the facilities were clean. Highly recommend.

Excellent customer service, great at maximizing social distancing while at the same providing a great product!

I found myself needed a storage unit for just a couple weeks as I transitioned between apartments. They were super helpful, they were month to month rentals and had a truck I could use to make the move. Totally loved my experience here.

Online signup was easy and signing paperwork in the office was fast. Unit was clean and just what I was looking for.

Kristy was very helpful in getting a storage unit for us. We only needed it for approximately a month. We had no issues.

Laurie was exceptional and clear with customer service. Such a relief to have all the ammenities available! She was even able to get me a moving truck last minute. Awesome awesome awesome

Wonderful customer service! Signing up as a new renter, the process was easy and the young man was very helpful and pleasant. The unit is very clean and the whole area of units looks very nice.

The lady in office is so sweet! Great storage with wonderful rates.

Moving everything from my apartment into storage was already stressful with two small kids in tow, and they where so helpful. They where very respectful and understanding about my concerns with making sure the unit was heated so nothing got destroyed in these wet months. 10/10 would recommend.

Such a convenient location with a secure setting. The process was smooth and easy, priced fairly and the manager was exceptional. I am confident that my items will be safe and secure, thank you for your great customer service.

Very convenient and customer service was great!

I was treated so well the first time I went to see the units that my wife and I decided we would rent here. Just the best experience in customer service and friendliness.

Gate doesn't work sometimes and is left open

They have a large selection of sizes of storage units. Pkus staff is always helpful.

This was a great place to store my stuff. I used this storage center for a few months while getting a move set up, I was charged half price upon set up, and when staff noticed my unit empty they kindly stopped billing me for it despite how late I was in contacting them to let them know I didn't need it (policy would usually dictate they'd charge me for the following month). I'd 100% recommend to anyone looking for a secure place, and great customer service.

Janis was extremely helpful and made everything work and understood the issue I was having and fixed it with a smile. Because of her patients and communication she made a possible bad day turn into a good day. Sometimes that’s all it takes. I am thankful for great customer service. This is also the nicest place that one returned my call and two super happy and helpful. I’d absolutely recommend this storage facility. Jamie Torres

The management at Rancho is AMAZING! She is always very helpful, very kind and personable. Highly recommend!!

The employees here are very courteous and helpful. The storage units are are a fair price and easily accessible. Property is secure and gated. I would recommend that you give them a call the next time your doing somelsome spring cleaning and need a little extra room in your garage.

Rancho Storage Center in Richland is an amazing place with wonderful people. The staff are friendly, and always prepared to help you with any problems you may have. The units are in wonderful shape and the whole facility leaves you feeling secure and assured your belongings are in excellent hands! Renting a unit at Rancho will never leave you disappointed!

Friendly staff, clean facility, great price.

Staff was extremely helpful and willing to work with my storage needs.

Friendly Staff! Fast process. Clean and secured location. Recommend this place to anyone.

Great customer service, clean storage units, and always a no hassle experience!

Great customer service!! Lori was very helpful, having everything ready when we arrived to sign on the dotted line.

Kristy is very knowledgeable and helpful!!!

I called Rancho Storage to check on pricing. Laurie was super helpful so I made arrangements to go by and take a look at a few units. Again, Laurie was super helpful and took us to the units we needed to see. She told us that they offer a one time use of their box truck for free. All we need to do is put gas in it. We are in the process of emptying a large home and preparing for a move. I really appreciate the wonderful customer service we have received. I read on their website that they will accept packages for their customers. Today, I took some things to the unit we rented at Rancho and stopped in the office to ask Laurie about having a rather large and heavy package delivered. She explained the process and even offered to put it the unit behind the office if we are unable to be there when it's delivered! We got a free lock when we rented the unit, too. I am extremely happy with Rancho Storage and would highly recommend them to anyone needing a place to store things. Moving is stressful and they really help make this part of it easy and stress-free!

The service and the people here are amazing. I can't believe the level of customer care and help we received. I highly recommend them to anyone looking to get a storage unit.

Always clean. Love the paved roads as opposed to gravel. Great people to work with.

Explained everything in detail, we are first time storage users. Kristy was very helpful. Thank you, Lisa

Staff is friendly and willing to help

Great service!

Lori is amazing!! She is so very helpful. The facility is excellent. Clean and convenient!

awesome I would totally recommend to anyone looking for a storage unit. Conveniently located and customer service is superb. Derek B.

The space

Very nice

Great place to store! Close in town, clean, friendly staff, secure. One time I didn't put my lock on securely, and the staff put their own lock on to secure the unit and called me to let me know so I could fix it. I moved during the time I used the unit and purchased moving supplies there, such a convenience! I highly recommend them.

Good place to store. We did have some issues with black widows both male and female. Good security, I've seen the manager around the property quite a bit. The unit(garage/not climate controlled) we rented cost around 190 a month. Pretty good sized, we were able to store our 3 bedroom home in the unit.

Great service! Lori was so helpful. She went above and beyond to accommodate us. I never felt so good about decision on a storage unit as I did here! They seem to really love and care for their military costumers too.

Reasonable rates and secure.

These guys are amazing and easy to work with! I recommend them every time!!

Great customer service. Not bad prices. And very user-friendly in terms of moving and painting with ease. The grounds are kept almost immaculate. Highly recommend this place.

Highly recommend Ranchos Storage went on a Sunday of all days to be open to get a storage unit was in and out in ten minutes. Great friendly staff and unit was clean and ready to use.

Best storage in richland ... highly recommended

They have friendly customer service, good security and pretty good prices.

Nice, as mini-storage goes. Tight corners can be tricky to navigate.

Inlet View is the best. Clean, secure, & the people are so nice.

Great storage but lighting is a bit dim inside and out.

Secure, clean, easy to access. Friendly and helpful staff.

Nice and secure place.

Glad to get my stuff out finally!

Super nice people, when I came back to clean they even offered to do it for me. Fair prices, and always felt super secure! Thank you.

Fantastic and extremely friendly. I would definitely recommend

The people here that run the place are just wonderful. Always very helpful, very friendly and pleasant and genuinely very nice people. The facilities are very secure, clean and well-kept, I recommend them highly. The owners pretty darn cute too!

Super great people here, so friendly and easy to work with. Always a pleasure going into the office and chatting with the staff. The place is very well kept and clean.

They were very friendly and helpful. They just didn't have the size unit I needed.

Good safe storage and shredding.

Amazing customer service! Friendly and extremely helpful.

I never had any issues to complain about; the units were very clean and priced best in my area. Thank you Lincoln!

Upon the change in management at Lincoln Mini storage, my experiences have been both positive and life changing. For example, I had encountered some financial difficulties under the previous ownership and when Christie took over as the manager, she took it upon herself to patiently and graciously work with me in diminishing my debt. In addition, I found her kind hearted disposition and consideration for others to be unparalleled and unsurpassed in that I have never come across a Manager or person employed within a business who displays such kindness, compassion, integrity and concern for the people in whom she serves. Therefore, I would strongly recommend this facility as a place to store one's belongings.